Privacy policy

Who we are

Our website address is:

What personal data we collect and why we collect it


If you make an order with us, we will collect necessary personal information to process the order. This data will be retained as sales records during and after the order is complete. Information we collect includes your name, billing, and delivery address where this differs.

We do not collect or store your payment information however; this is securely collected by our payment provider, Stripe, at the time of checkout, and is never available or stored by us.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you get in touch via our contact form, you will be asked to provide your name and email address as well as your query. This information is used to allow us to reply to you, and will be retained for the duration of the communication. Unless you request otherwise, we will not use the information you provide via this form for any other purpose.


Information about our use of cookies, including which are set and for what purpose, can be found in our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics to provide anonymised information on visitor numbers and demographics.

You can opt-out of being tracked by Google Analytics using the tool provided here:

Who we share your data with

As previously mentioned, anonymous information about your browser and location, amongst other things, may be collected by Google Analytics and sent to their servers for processing.

In the event of a payment problem or dispute, we may be obliged to share your order information with our payment provider, Stripe.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have made purchases from us, have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Our website is hosted by servers in the U.S..

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any questions about this policy or your usage of our website, you can contact us at:

Glass by Wendy
17 Lansdown Place
BA11 3HP
United Kingdom

Or via email to wendy [at]

Additional information

How we protect your data

Our website is protected by industry standard SSL encryption (with the certificate provided by Let’s Encrypt), as well as monitoring and proactive WordPress defensive tools.

If you make an order with us, limited personal information you provide may be transmitted via email. This will never include your payment information. All necessary precautions are taken to protect data sent to us via email, including relevant digital and physical security arrangements.

What data breach procedures we have in place

In the event of a data breach, automated logs and backups will be consulted to ascertain the means, scale and implications of the breach, as well as the affected customers.

If you are affected by a breach, we will contact you via email.